Resident-Level Care

Vitals

• How do I manage the frequency of vital checks?
• How do I find the history for a specific vital?

Toileting

• Are there alerts or notifications related to voiding?
• How do we setup toileting for residents who have voiding devices such as catheters or ostomies?
• How do I see a resident’s voiding history?
• How do I change a resident’s toileting plan?
• How do I start, modify, or discontinue a voiding study?

Task History

• Can you explain the Task History page on the resident profile?

Skin

• How do I enable charting for skin issues such as scratches, redness, or skin tears?

Restorative

• Where do I find the details of Restorative Nursing services completed for a resident?
• How do I add or customize a Restorative Nursing program for a resident?
• How do I see today’s required charting for Restorative?

Watches

• How do I put a resident on a watch?
• Where can I see a facility-wide or neighborhood view of all watches?

Stickies

• Can the removal of stickies be scheduled, or is it manual?
• How many stickies can be pinned to the app screen?
• How are resident stickies different from messages?

Resident Overview

• How can I pause charting for a resident?
• When should charting be paused?
• What can I find on a resident overview page?

Resident Events & Appointments

• How can I create resident-specific calendar events?

Nutrition

• How do I change the baseline as a result of meal performance?
• What do the icons and colors mean on the Nutrition Calendar?
• How do I add a specialized diet?
• Are there alerts or notifications related to trends of low or no intake?

Mood & Behavior

• How do I view a resident’s most recent charted Mood & Behavior?

Messages

• New Message Pop-Up
• Can resident specific messages be sent only to aides by nurses?
• What should and should not be documented in messaging?
• Who can see messages?
• Is messaging intended for resident-specific communication?

Dressing & Hygiene

• How do I manage the resident's Dressing & Hygiene tasks?

Check-Ins

• What is a Check-In?

Caregiver Shift Reports

• How can I see a report left by a caregiver?

Care Tasks

• Late Entry
• Strikethrough (Void Assessment)
• How do I customize or create a care task for one specific resident?
• How do I apply a care task for a resident?

Bathing

• Hospice Bathing
• How do I change a bathing schedule for a resident?
• How do I see aides’ notes or comments related to completed or refused baths?
• What do the various bathing calendar icons and colors mean?
• What does the number indicator next to Bathing on the side menu represent?
• How do I see the bathing schedule for my neighborhood?

Calendar

• How do I schedule an appointment, such as a PCP visit, for a resident?

Alerts

• How do I know if a resident has an active Alert?