IMPORTANT: MESSAGING IS NOT INTENDED FOR EMERGENCIES
Messaging should never be used for urgent or emergent situations. Any emergency or situation requiring immediate clinical action should follow your facility’s established emergency protocols.
What messaging should be used for
Messaging is intended for non clinical communication related to resident care and day to day coordination.
Appropriate uses include:
• Care reminders or follow ups
• Non urgent observations
• Shift to shift communication
• Clarifying care expectations
• General updates related to a resident
Messaging works best when used to keep the care team aligned without requiring immediate action.
What messaging should not be used for
Messaging should not be used for:
• Emergencies or urgent clinical concerns
• Situations requiring immediate nurse or physician intervention
• Replacing formal clinical documentation
• Sensitive issues that require direct conversation
Using messaging appropriately helps ensure clear communication while protecting resident safety and clinical accountability.